Lean service operations are people centred and people driven. However, organisations are generally tactical and reactive when dealing with the human element of lean service operations. They frequently focus on lean tools and techniques, thus overlooking the human element. They might train employees...
Captain’s Log. Day eight of quarantine. Work has been busy; I’m grateful for the technology we have to collaborate and continue business during this time. I have walked around the block seven times today. I wonder how many days in a row I can eat frozen jalapeno poppers for lunch…
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